Return policy

Return Policy

Before Purchasing, Do the Research
Most issues can be avoided by doing the research before you make your purchase. Please take advantage of our comprehensive site, read our pre-purchasing tips, check model specifications and installation guides or call our knowledgeable appliance experts for more information.
Sometimes issues cannot be avoided, so here are some tips to help you if they arise:
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Damaged Shipments
    • ​​​Inspect your device before delivery​
      It is important to thoroughly inspect your product before accepting and signing for it. Many parts of electrical appliances are sensitive to rough handling. Check for internal and external damage and contact us immediately to notify us. If your item was shipped via UPS, please call UPS 800-pickups and provide your tracking number to report damage to the item.
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Defective Merchandise
  • Most of our products include a one-year parts and labor warranty. See your product manual or speak with one of our product experts for details.
  • If your product is defective upon arrival, notify us within 24 hours of receiving products. If you notice the defect after 24 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
  • Missing or damaged parts may be eligible for free replacement by the manufacturer under the standard warranty. Please contact the manufacturer directly to order any missing parts.
Note: If a residential appliance is installed in a commercial location, the warranty is void. BLATACY always follows the manufacturer warranties and policies.

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General Return Policies at a Glance
  1. ​​​To avoid returns, please read all product specifications before purchasing and if you have any questions, please call us before placing your order. Returns accepted new in box only within 15 days of delivery
  2. Damaged items should not be accepted upon delivery.
    If your product is damaged or does not work, you must contact us within 24 hours of receiving the item.
  3. If the product becomes defective after first use, please call contact our support
  4. If you need to return an item, you must contact customer service to obtain a Return Authorization (RA) number. We will not accept any returns without RA.
  5. All returns are subject to a 10% (percentage) restocking fee.
    Shipping and handling charges to and from our warehouse will not be refunded for returned items.​
  6. Returned products will not be accepted unless they are in new condition and all packaging, product literature and blank warranty cards are identical to when received.
  7. BLATACY does not accept returns on any items that have been installed, used or inserted. All items must be in like new condition and in original packaging.
BLATACY reserves the right to refuse returns for any reason.